{"id":7371,"date":"2022-08-04T09:16:14","date_gmt":"2022-08-04T09:16:14","guid":{"rendered":"https:\/\/www.arnold-robot.com\/?page_id=7371"},"modified":"2024-03-08T12:03:34","modified_gmt":"2024-03-08T12:03:34","slug":"robot-arnold-technical-security-assurance","status":"publish","type":"page","link":"https:\/\/www.arnold-robot.com\/cs\/robot-arnold-technical-security-assurance\/","title":{"rendered":"Robot Arnold Technical &#038; Security Assurance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7371\" class=\"elementor elementor-7371\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83d0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83d0c95\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4266a5b\" data-id=\"4266a5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-748ef36 elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"748ef36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51c35cc elementor-widget elementor-widget-heading\" data-id=\"51c35cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Robot Arnold\nTechnical &amp; Security Assurance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac1bd1 elementor-widget elementor-widget-text-editor\" data-id=\"aac1bd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Robot Arnold (hereafter referred to as \u201cArnold\u201d) is an employee survey tool delivering employee surveys via a conversation chatbot.<\/p><p>Arnold is being developed by Alma Career Czechia s.r.o., headquartered in Prague, Czech Republic, Business ID number 26441381 (hereafter referred to as \u201cAlma Career\u201d). Arnold operates in a private cloud and offers Software as a Service to customers. Alma Career as an Application Service Provider (ASP) ensures continuous operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc54996 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc54996\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b27c49f\" data-id=\"b27c49f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-009b8c7 elementor-widget elementor-widget-heading\" data-id=\"009b8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6c74f elementor-widget elementor-widget-heading\" data-id=\"8f6c74f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Basic Information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a13a165 elementor-widget elementor-widget-text-editor\" data-id=\"a13a165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customers must be a business\/legal entity. From the GDPR perspective, Alma Career is the Data Processor, and the customers are Data Controllers.<\/li><\/ul><ul><li>Information about the extent and type of data processing and further information regarding personal data processing is presented in Arnold Product Terms. Arnold services cannot be provided without prior agreement to the Product Terms.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-140c029 elementor-widget elementor-widget-heading\" data-id=\"140c029\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Communication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d02964 elementor-widget elementor-widget-text-editor\" data-id=\"3d02964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Arnold uses business email addresses or phone numbers to communicate with the users.<\/li><li>If it is not possible to use business emails and\/or phone numbers, customers can use private emails and\/or phone numbers. For this purpose, customers must acquire voluntary and well-informed consent from the respondents which must be possible to demonstrate, if required.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da7d89 elementor-widget elementor-widget-heading\" data-id=\"4da7d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data collection<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b77e46a elementor-widget elementor-widget-text-editor\" data-id=\"b77e46a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>For each survey respondent we store the following data: first name, last name, e-mail and\/or phone number, preferred type of contact, preferred language, team membership and role in the organizational structure.<\/li><li>Each collected survey for every respondent is saved. Respondents can answer anonymously.<\/li><li>Data of finished surveys are stored for a maximum of 25 months from the survey end date. After this time or based on a customer\u2019s request, the data will be anonymized. In Arnold Free plan, data are anonymized after 30 days of the survey\u2019s end.<\/li><li>Arnold generates reports. Reports are generated from existing data and the purpose of the report is to create a summary for the management.<\/li><li>In technical logs we also collect IP addresses of the incoming requests.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afb0d2e elementor-widget elementor-widget-heading\" data-id=\"afb0d2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Role Segregation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43ae659 elementor-widget elementor-widget-text-editor\" data-id=\"43ae659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A username and a password are required to access the administration interface of Arnold (admin.arnold-robot.com).<ul><li>In the administration interface users act as Administrators.<\/li><li>The administrator interface is separated from the surveys interface.<\/li><\/ul><\/li><li>Survey interface (talk.arnold-robot.com) uses individually generated access links based on tokens. Links are distributed via emails, SMS messages or printed QR codes.<ul><li>In the survey interface, users are the Respondents.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a5b40 elementor-widget elementor-widget-heading\" data-id=\"c7a5b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Alma Career Internal Access Restrictions <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1db8cb1 elementor-widget elementor-widget-text-editor\" data-id=\"1db8cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customer Care [40+] \u2013 receive customer requests and process them (first line). Upon the customers\u2019 request they can enter the customers\u2019 Arnold account and perform support requests.<ul><li>There is one exception \u2013 customer care personnel are never allowed to bulk import the lists of employees (= survey respondents).<\/li><\/ul><\/li><li>Support [20+] \u2013 technical support staff (second line of the processing pipeline)<\/li><li>Business [20+] \u2013 solving functional requirements for products, campaigns, etc. (3rd line)<\/li><li>System administration [10+] \u2013 maintaining tech resources (servers, backups&#8230;)<\/li><\/ul><p>\u00a0<\/p><p>The above-described roles must (or potentially may) have access to a part of\/complete user data. Indicative numbers of the staff may help depict the size of support with inevitable access to personal data.<\/p><p>User data can be accessed only by a restricted group of authorized staff. As far as sensitive data is concerned, security measures always include a full track of operations and activities associated with the operator&#8217;s identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1966452 elementor-widget elementor-widget-heading\" data-id=\"1966452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Consents &amp; Legitimate Interest<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9b7b3 elementor-widget elementor-widget-text-editor\" data-id=\"7c9b7b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Each user of the administration interface must agree to the Terms of Service when they log in for the first time.<\/li><li>Respondents are survey participants based on legitimate interest of customers. Customers can use Arnold to get useful feedback to help them manage the organization better. That being said, individual employees can be removed from receiving surveys at any time.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58c7c1d elementor-widget elementor-widget-heading\" data-id=\"58c7c1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Technical and Security Measures<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-630da70 elementor-widget elementor-widget-text-editor\" data-id=\"630da70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>User passwords minimum length is 8 characters. Password must contain at least 1 character, 1 number. User passwords are checked against blacklist of unwanted phrases like \u201cpassword\u201d.<\/li><li>For selected customers based on the selected plan might be turned on second factor authentication (2FA).<\/li><li>When users entered continuously 3x wrong password then intruder lockout mechanism is activated. For upcoming 120 minutes user access is forbidden. The access lock might be canceled by password restore function or by Alma Career.<\/li><li>User access is provided by encrypted connection only.<\/li><li>Non-production (development\/testing) environment is separated from production-grade data, data are mocked or anonymized.<\/li><li>Security-relevant activities on production systems are monitored, logged, and evaluated timely. For selected pages, e.g. admin.arnold-robot.com, read of every displayed accessed page is also logged.<\/li><li>Arnold is continuously developed and tested (functionally as well as security-wise)<\/li><li>Updates and patches are released on a several days a week basis (or faster in case of serious issues).<\/li><li>The processing and protection of user data is ensured in accordance with the EU legislation (GDPR).<\/li><li>All detected breaches of personal data protection are reported to both the supervisory authority and the data subject within the reporting obligation (in line with GDPR).<\/li><li>Operation monitoring runs continuously (24\/7). The status is supervised (and any issues notified) daily (07-22 CET).<\/li><li>External monitoring services together with internal systems are employed to check the status.<\/li><li>All Alma Career services are using Flowguard DDOS protection.<\/li><li>Arnold is a subject of penetration tests.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29efc11 elementor-widget elementor-widget-heading\" data-id=\"29efc11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data in Transit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e367f86 elementor-widget elementor-widget-text-editor\" data-id=\"e367f86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Web access allows HTTPS (encrypted) connections only.<\/li><li>Supports protocol TLS 1.2, 1.3<\/li><li>The X509v3 SSL certificate is signed by trusted CAs (accepted by all major web browsers)<ul><li>A client certificate is not required or supported.<\/li><\/ul><\/li><li>Separation of individual client sessions is ensured by the cookie mechanism.<\/li><li>All production system traffic in both directions is filtered and only HTTPS for user interaction and encrypted access (SSH protocol with key authentication) for maintenance\/updating of the application is enabled.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af71bef elementor-widget elementor-widget-heading\" data-id=\"af71bef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data at Rest<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22bed66 elementor-widget elementor-widget-text-editor\" data-id=\"22bed66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Arnold code runs in docker containers as a React application built-up on the top of hardened Linux operating systems.<\/p><p>All components run virtualized (OpenStack) on a private cloud solution due to high-availability and fast disaster recovery options.<\/p><p>Data are kept in the PostgreSQL databases.<\/p><p>Data are continuously synchronized and mirrored to multiple locations; backup is also made on a regular basis.<\/p><p>Backup takes place according to a defined plan (retention is implicitly set for 14 days):<\/p><ul><li>Transaction log backup is ongoing (to ensure data recovery within 8 hours from the crash)<\/li><li>Snapshots of the cloud platform take place daily<\/li><li>Full data backups run weekly<\/li><\/ul><p>\u00a0<\/p><p>Multi-level backup system is used:<\/p><ul><li>Online replication of data to multiple locations<\/li><li>Backup of private cloud itself<\/li><li>Internal backup systems.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61bf713 elementor-widget elementor-widget-heading\" data-id=\"61bf713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Development Cycle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c4a5d elementor-widget elementor-widget-text-editor\" data-id=\"09c4a5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>The development, integration, and testing environments are fully virtualized and run on a private cloud platform. The environments are logically split (by firewalling). Access rights to different environments are different. In other words, the production environment is fully separated (physically) from non-production environments.<\/li><li>Planning, development, and testing of any updates\/new releases of Arnold takes place in the framework of agile development (we cycle using weekly or bi-weekly SCRUM\u2019s sprints).<\/li><li>Prior acceptance of functionality changes, there are multiple control mechanisms performed, including but not limited to code-review, unit tests, integration tests, end-to-end tests, static code analysis.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c156b7 elementor-widget elementor-widget-heading\" data-id=\"4c156b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security Assurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f947b elementor-widget elementor-widget-text-editor\" data-id=\"a8f947b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All the main principles, measures, and technical solutions used to safely develop and operate Arnold and protect personal user data are listed on this page:<\/p><p>Upon request, we provide our business partners with a detailed description of Alma Career\u00a0security measures in the format defined by the ISO\/IEC 27001.<\/p><p>This level of provision of security information to third parties is final (no further security info, like Test Reports, Internal Security Guidelines etc. are provided outside Alma Career).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1e9ea elementor-widget elementor-widget-heading\" data-id=\"1f1e9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compatibility and Minimum Requirements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6453ed7 elementor-widget elementor-widget-text-editor\" data-id=\"6453ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>To use Arnold service, you are required to:<ul><li>Administrator<ul><li>Internet access via a personal computer<\/li><li>Business email address<\/li><li>Web browser of the modern generation: Firefox, Chrome, Edge, Safari (last 2 major versions are supported)<\/li><\/ul><\/li><li>Respondents<ul><li>Internet Access (personal computer, tablet, or mobile phone with Web browser)<\/li><li>Email address or phone number to get the invitation link.<\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2772af8 elementor-widget elementor-widget-heading\" data-id=\"2772af8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Care and User Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df6c53f elementor-widget elementor-widget-text-editor\" data-id=\"df6c53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Support requests are collected and registered using Helpdesk and processed by Customer Care in the shortest possible time, during common business days and hours (Mon-Fri, 08-17 CET).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-617bdc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"617bdc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b15c91\" data-id=\"6b15c91\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ecbce6 elementor-widget elementor-widget-heading\" data-id=\"3ecbce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contractual Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb8c01 elementor-widget elementor-widget-text-editor\" data-id=\"feb8c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>General Terms and Conditions<\/p>\n<ul>\n<li>EN&nbsp;<a href=\"https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions\" target=\"_blank\">https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions<\/a><\/li>\n<\/ul>\n<p>Robot Arnold Product Terms and Conditions<\/p>\n<ul>\n<li>EN&nbsp;<a href=\"https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions\/product-terms\/arnold-robot\" target=\"_blank\">https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions\/product-terms\/arnold-robot<\/a><\/li>\n<li>CZ&nbsp;<a href=\"https:\/\/www.almacareer.com\/legal\/cz\/vseobecne-obchodni-podminky\/produktove-podminky\/arnold-robot\" target=\"_blank\">https:\/\/www.almacareer.com\/legal\/cz\/vseobecne-obchodni-podminky\/produktove-podminky\/arnold-robot<\/a><\/li>\n<\/ul>\n<p>Personal Data Processing<\/p>\n<ul>\n<li>EN&nbsp;<a href=\"https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions\/personal-data-processing\" target=\"_blank\">https:\/\/www.almacareer.com\/legal\/cz\/en\/general-terms-conditions\/personal-data-processing<\/a><\/li>\n<\/ul>\n<p>List of Suppliers\/other Processors<\/p>\n<ul>\n<li>EN&nbsp;<a href=\"https:\/\/www.almacareer.com\/gdpr\/en\/other-processors\" target=\"_blank\">https:\/\/www.almacareer.com\/gdpr\/en\/other-processors<\/a><\/li>\n<li>CZ&nbsp;<a href=\"https:\/\/www.almacareer.com\/gdpr\/cz\/other-processors\" target=\"_blank\">https:\/\/www.almacareer.com\/gdpr\/cz\/other-processors<\/a><\/li>\n<\/ul>\n<p>Privacy Policy<\/p>\n<ul>\n<li>EN&nbsp;<a href=\"https:\/\/www.almacareer.com\/gdpr\/en\/privacy-policy\" target=\"_blank\">https:\/\/www.almacareer.com\/gdpr\/en\/privacy-policy<\/a><\/li>\n<li>CZ&nbsp;<a href=\"https:\/\/www.almacareer.com\/gdpr\/cz\/privacy-policy\" target=\"_blank\">https:\/\/www.almacareer.com\/gdpr\/cz\/privacy-policy<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4f0b2a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4f0b2a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f001b8e\" data-id=\"f001b8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0468526 elementor-widget elementor-widget-heading\" data-id=\"0468526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Before Your First Survey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79845f1 elementor-widget elementor-widget-text-editor\" data-id=\"79845f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In most cases, Arnold works very smoothly at first attempt. Still, we recommend you take several steps before your first survey:<\/p><ul><li>Arnold will send employees\/respondents emails (conversation invitations) from the <a href=\"mailto:arnold@arnold-robot.eu\"><strong>arnold@arnold-robot.eu<\/strong><\/a><strong> or <\/strong><a href=\"mailto:arnold@arnold-robot.com\"><strong>arnold@arnold-robot.com<\/strong><\/a> email address or SMS number<strong>.<\/strong><ul><li>For Czech Republic, the SMS number sender is +420736352420. For non-Czech Republic recipients ask our support for the number.<\/li><\/ul><\/li><li>We performed best practice actions to achieve the highest email deliverability, but to be sure that emails are not considered SPAM, ask your IT department to whitelist the <a href=\"mailto:arnold@arnold-robot.eu\"><strong>arnold@arnold-robot.eu<\/strong><\/a> and <a href=\"mailto:arnold@arnold-robot.com\"><strong>arnold@arnold-robot.com<\/strong><\/a> email address or the entire domain @arnold-robot.eu as trusted sources.<\/li><li>Arnold utilizes the WebSocket technology. In rare exceptions, this technology is blocked by IT. To check, try opening Arnold test page and chat with Arnold for at least 1minute. If the conversation \u201cfreezes\u201d please request your IT department to unblock the WebSocket.<\/li><li>Select some employees and check the quality of conversations after the first email\/SMS distribution.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce47208 elementor-widget elementor-widget-text-editor\" data-id=\"ce47208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a matter of principle, we do not provide other materials or greater detail of our security measures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0d9b36 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f0d9b36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-854a931 elementor-widget elementor-widget-text-editor\" data-id=\"854a931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This document was updated on July 18, 2022. In case of any questions, contact the Alma Career Data Protection Officer at dpo@almacareer.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Robot Arnold Technical &#038; Security Assurance Robot Arnold (hereafter referred to as \u201cArnold\u201d) is an employee survey tool delivering employee surveys via a conversation chatbot. Arnold is being developed by Alma Career Czechia s.r.o., headquartered in Prague, Czech Republic, Business ID number 26441381 (hereafter referred to as \u201cAlma Career\u201d). Arnold operates in a private cloud [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7371","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Robot Arnold Technical &amp; Security Assurance - Arnold Robot<\/title>\n<meta name=\"description\" content=\"Robot Arnold Technical &amp; Security Assurance Robot Arnold (hereafter referred to as \u201cArnold\u201d) is an employee survey tool delivering employee surveys via a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arnold-robot.com\/cs\/robot-arnold-technical-security-assurance\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robot Arnold Technical &amp; 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