{"id":6705,"date":"2022-07-29T09:14:24","date_gmt":"2022-07-29T09:14:24","guid":{"rendered":"https:\/\/www.arnold-robot.com\/?p=6705"},"modified":"2022-08-03T14:24:29","modified_gmt":"2022-08-03T14:24:29","slug":"pripadova-studie-gasnet","status":"publish","type":"post","link":"https:\/\/www.arnold-robot.com\/cs\/blog\/pripadove-studie\/pripadova-studie-gasnet\/","title":{"rendered":"\u201eL\u00edb\u00ed se n\u00e1m, \u017ee Arnold m\u016f\u017ee mluvit na\u0161\u00edm jazykem,\u201c oce\u0148uj\u00ed ve spole\u010dnosti GasNet"},"content":{"rendered":"\t\t
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\u201eL\u00edb\u00ed se n\u00e1m, \u017ee Arnold m\u016f\u017ee mluvit na\u0161\u00edm jazykem,\u201c oce\u0148uj\u00ed ve spole\u010dnosti GasNet<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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GasNet je \u010desk\u00fdm l\u00eddrem v distribuci zemn\u00edho plynu. Spole\u010dnost se systematicky p\u0159ipravuje na distribuci nov\u00fdch plyn\u016f, jako jsou vod\u00edk \u010di biometan, a sou\u010dasn\u011b buduje firemn\u00ed kulturu dle princip\u016f ESG. Kdy\u017e firma p\u0159edstavila novou zna\u010dku, firemn\u00ed strategii a hodnoty, pot\u0159ebovala v\u011bd\u011bt, nakolik jim zam\u011bstnanci rozum\u00ed. K pr\u016fzkumu vyu\u017eila chatbota Arnolda a HR t\u00fdm za\u010dal s v\u00fdsledky ihned pracovat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Spole\u010dnost GasNet m\u00e1 2300 zam\u011bstnanc\u016f, p\u0159i\u010dem\u017e t\u00e9m\u011b\u0159 850 z nich pracuje v ter\u00e9nu. Proto se hodilo, \u017ee si s Arnoldem mohou zam\u011bstnanci pov\u00eddat i p\u0159es mobil. Nejen d\u00edky tomu z\u00edskali v HR dostatek informac\u00ed o tom, jak lid\u00e9 vn\u00edmaj\u00ed firemn\u00ed kulturu, novou strategii a hodnoty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pro\u010d Arnold?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Arnolda si ve spole\u010dnosti GasNet zvolili proto, \u017ee cht\u011bli v\u00e9st se zam\u011bstnanci kr\u00e1tk\u00fd, lidsk\u00fd dialog, a nikoliv je jen nutit vypl\u0148ovat r\u016fzn\u00e9 dotazn\u00edky. Tak\u00e9 se jim l\u00edbilo, \u017ee si mohou upravovat konverzace podle vlastn\u00ed pot\u0159eby a nevyu\u017e\u00edvat jen p\u0159edem nastaven\u00e9 fr\u00e1ze. Z\u00e1rove\u0148 cht\u011bli, aby Arnold mluvil \u201ejejich jazykem\u201c, kter\u00fd m\u016f\u017ee b\u00fdt specifick\u00fd pro lidi v kancel\u00e1\u0159i a pro lidi v ter\u00e9nu.<\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u201eKl\u00ed\u010dov\u00e9 je m\u00edt podporu veden\u00ed,\u201c zd\u016fraz\u0148uje Helena Steinerov\u00e1 z t\u00fdmu HR. \u201eD\u016fle\u017eit\u00e1 t\u00e9mata, kter\u00e1 chceme probrat se zam\u011bstnanci prost\u0159ednictv\u00edm Arnolda, proto nejprve p\u0159edstavujeme boardu. Vysv\u011btlujeme, pro\u010d t\u00e9mata hodl\u00e1me s lidmi \u0159e\u0161it, jak navazuj\u00ed na strategii firmy a k \u010demu budou v\u00fdsledky slou\u017eit.\u201c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Helena Steinerov\u00e1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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V\u017edycky ve st\u0159edu <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Konverzaci s Arnoldem pos\u00edlali v GasNetu zam\u011bstnanc\u016fm p\u016fvodn\u011b dvakr\u00e1t m\u011bs\u00ed\u010dn\u011b, ale pozd\u011bji p\u0159e\u0161li na frekvenci jednou za m\u011bs\u00edc. \u201eJe dobr\u00e9 zvolit v\u017edy jeden stejn\u00fd den v t\u00fddnu. My jsme pos\u00edlali pr\u016fzkumy v p\u00e1tek, ale to byli lid\u00e9 \u010dasto na dovolen\u00fdch, tak\u017ee jsme p\u0159e\u0161li na st\u0159edu,\u201c hovo\u0159\u00ed mana\u017eerka o sv\u00e9 zku\u0161enosti.<\/p>

Dod\u00e1v\u00e1, \u017ee po zohledn\u011bn\u00ed v\u0161ech \u010dasov\u00fdch n\u00e1klad\u016f na zaji\u0161\u0165ov\u00e1n\u00ed dvou pr\u016fzkum\u016f m\u011bs\u00ed\u010dn\u011b, vych\u00e1z\u00ed spr\u00e1va asi na \u010dtvrtinu \u00favazku.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"P\u0159\u00edpadovka\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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S v\u00fdsledky je pot\u0159eba pracovat <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A jak dopadl pr\u016fzkum t\u00fdkaj\u00edc\u00ed se strategie a hodnot firmy? V GasNetu d\u00edky Arnoldovi vytipovali oblasti, kter\u00e9 je pot\u0159eba zam\u011bstnanc\u016fm v\u00edce objas\u0148ovat. Podle toho nastavili intenzivn\u011bj\u0161\u00ed intern\u00ed komunikaci a tak\u00e9 vzd\u011bl\u00e1v\u00e1n\u00ed. Z\u00e1rove\u0148 doporu\u010dili vedouc\u00edm, aby se sv\u00fdmi lidmi o problemati\u010dt\u011bj\u0161\u00edch oblastech vedli diskuze.<\/p>

\u201eD\u00edky tomu se n\u00e1m poda\u0159ilo zv\u00fd\u0161it srozumitelnost strategie mezi lidmi v ter\u00e9nu ze 76 % na 80 %, co\u017e bylo na\u0161\u00edm c\u00edlem,\u201c shrnuje Helena Steinerov\u00e1.<\/p>

S v\u00fdsledky v\u0161ak pracuj\u00ed i jednotliv\u00ed mana\u017ee\u0159i. Jedna z vedouc\u00edch nap\u0159\u00edklad s pomoc\u00ed chatbota ov\u011b\u0159ovala obezn\u00e1menost sv\u00fdch lid\u00ed s novou sm\u011brnic\u00ed. Kdy\u017e zjistila, \u017ee pod\u0159\u00edzen\u00ed informaci o nov\u00e9 sm\u011brnici dob\u0159e nezachytili, ihned ji s nimi probrala na porad\u011b.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V\u00fdhody chatbota <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201eZ\u00edsk\u00e1me rychlou zp\u011btnou vazbu z cel\u00e9 firmy. To n\u00e1m pom\u00e1h\u00e1 zlep\u0161ovat HR slu\u017eby, nap\u0159\u00edklad v nastavov\u00e1n\u00ed vzd\u011bl\u00e1vac\u00edch program\u016f. Na z\u00e1klad\u011b toho, co si lid\u00e9 p\u0159ej\u00ed, pak vyb\u00edr\u00e1me eduka\u010dn\u00ed kurzy,\u201c uv\u00e1d\u00ed Helena Steinerov\u00e1 jeden z p\u0159\u00edklad\u016f.<\/p>

V GasNetu si opakovan\u011b ov\u011b\u0159ili, \u017ee chatbot m\u016f\u017ee slou\u017eit jako n\u00e1stroj rychl\u00e9 komunikace se zam\u011bstnanci pracuj\u00edc\u00edmi v ter\u00e9nu, kte\u0159\u00ed se teprve u\u010d\u00ed pracovat s dal\u0161\u00ed platformou, kterou je nov\u00fd intranet. P\u0159es chatbota v mobilu se tak nap\u0159\u00edklad dozv\u011bd\u011bli, jak se ve firm\u011b zvy\u0161uj\u00ed mobiln\u00ed data.<\/p>

Arnolda se proto chystaj\u00ed v GasNetu pou\u017e\u00edvat i nad\u00e1le. Letos nap\u0159\u00edklad pl\u00e1nuj\u00ed z\u00e1sadn\u011bj\u0161\u00ed pr\u016fzkum spokojenosti zam\u011bstnanc\u016f.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sd\u00edlet \u010dl\u00e1nek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tLinkedin<\/span>\n\t\t\t\t\t\t<\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tFacebook<\/span>\n\t\t\t\t\t\t<\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Podobn\u00e9 \u010dl\u00e1nky<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tZ\u00edskejte kvalitn\u011bj\u0161\u00ed data z pr\u016fzkum\u016f: 6 pravidel, jak se spr\u00e1vn\u011b pt\u00e1t\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Firemn\u00ed pr\u016fzkumy zam\u011bstnanc\u016f mohou b\u00fdt cenn\u00fdm zdrojem informac\u00ed. Jen\u017ee pouze tehdy, kdy\u017e jsou spr\u00e1vn\u011b navr\u017een\u00e9. P\u0159in\u00e1\u0161\u00edme sedm z\u00e1sad, kter\u00e9 pomohou HR t\u00fdm\u016fm kl\u00e1st p\u0159esn\u011bj\u0161\u00ed ot\u00e1zky, a d\u00edky tomu z\u00edsk\u00e1vat kvalitn\u011bj\u0161\u00ed data a d\u011blat lep\u0161\u00ed rozhodnut\u00ed.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tP\u0159ej\u00edt na \u010dl\u00e1nek\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tVelk\u00fd pr\u016fzkum spokojenosti, nebo rychl\u00e9 jednor\u00e1zov\u00e9 pr\u016fzkumy? Jak je nejl\u00e9pe zkombinovat\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Pr\u016fzkumy ve firm\u00e1ch jsou n\u011bco jako pravideln\u00e9 prohl\u00eddky u l\u00e9ka\u0159e. Slou\u017e\u00ed k tomu, aby firma z\u016fstala zdrav\u00e1, prosperovala i v budoucnu a v\u010das se podchytila potenci\u00e1ln\u00ed rizika. Jak \u010dasto a jak\u00e9 prohl\u00eddky by ale m\u011bla firma podstupovat? <\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tP\u0159ej\u00edt na \u010dl\u00e1nek\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tZ\u00e1kladn\u00ed p\u0159edstaven\u00ed a funkce Arnolda\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Z\u00e1kladn\u00ed p\u0159edstaven\u00ed a funkce Arnolda My\u0161lenka konverza\u010dn\u00edho robota Arnolda se zrodila v roce 2017 na z\u00e1klad\u011b rozs\u00e1hl\u00e9ho v\u00fdzkumu, v n\u011bm\u017e jsme si p\u0159edsevzali zjistit, co<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tP\u0159ej\u00edt na \u010dl\u00e1nek\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tJak vytv\u00e1\u0159et skv\u011bl\u00e9 pr\u016fzkumy\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Jak vytv\u00e1\u0159et skv\u011bl\u00e9 pr\u016fzkumy Vytvo\u0159it skv\u011bl\u00fd zam\u011bstnaneck\u00fd pr\u016fzkum nen\u00ed v\u016fbec snadn\u00e9. Ka\u017ed\u00e1 organizace je jin\u00e1 a ka\u017ed\u00e1 pot\u0159ebuje jin\u00fd p\u0159\u00edstup. V tomto \u010dl\u00e1nku jsme pro<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tP\u0159ej\u00edt na \u010dl\u00e1nek\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tJak zv\u00fd\u0161it praktick\u00fd dopad pr\u016fzkum\u016f a pomoci mana\u017eer\u016fm pracovat s v\u00fdsledky?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Jak zv\u00fd\u0161it praktick\u00fd dopad pr\u016fzkum\u016f a pomoci mana\u017eer\u016fm pracovat s v\u00fdsledky? Z na\u0161ich konverzac\u00ed s klienty tento bod dlouhodob\u011b vych\u00e1z\u00ed jako nejv\u011bt\u0161\u00ed bolest firemn\u00edch pr\u016fzkum\u016f.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tP\u0159ej\u00edt na \u010dl\u00e1nek\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVyzkou\u0161et zdarma<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

GasNet je \u010desk\u00fdm l\u00eddrem v distribuci zemn\u00edho plynu. Spole\u010dnost se systematicky p\u0159ipravuje na distribuci nov\u00fdch plyn\u016f, jako jsou vod\u00edk \u010di biometan, a sou\u010dasn\u011b buduje firemn\u00ed kulturu dle princip\u016f ESG. Kdy\u017e firma p\u0159edstavila novou zna\u010dku, firemn\u00ed strategii a hodnoty, pot\u0159ebovala v\u011bd\u011bt, nakolik jim zam\u011bstnanci rozum\u00ed. K pr\u016fzkumu vyu\u017eila chatbota Arnolda a HR t\u00fdm za\u010dal s v\u00fdsledky […]<\/p>\n","protected":false},"author":2,"featured_media":7334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[51],"tags":[],"class_list":["post-6705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pripadove-studie"],"yoast_head":"\n\u201eL\u00edb\u00ed se n\u00e1m, \u017ee Arnold m\u016f\u017ee mluvit na\u0161\u00edm jazykem,\u201c oce\u0148uj\u00ed ve spole\u010dnosti GasNet - Arnold Robot<\/title>\n<meta name=\"description\" content=\"GasNet je \u010desk\u00fdm l\u00eddrem v distribuci zemn\u00edho plynu. 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