{"id":8246,"date":"2022-11-04T18:26:05","date_gmt":"2022-11-04T18:26:05","guid":{"rendered":"https:\/\/www.arnold-robot.com\/blog\/uncategorized-sk\/zakladne-predstavenie-a-funkcie-arnolda\/"},"modified":"2022-11-04T18:29:16","modified_gmt":"2022-11-04T18:29:16","slug":"zakladne-predstavenie-a-funkcie-arnolda","status":"publish","type":"post","link":"https:\/\/www.arnold-robot.com\/sk\/blog\/zamestnanecke-pruzkumy-sk\/zakladne-predstavenie-a-funkcie-arnolda\/","title":{"rendered":"Z\u00e1kladn\u00e9 predstavenie a funkcie Arnolda"},"content":{"rendered":"\t\t
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Z\u00e1kladn\u00e9 predstavenie a funkcie Arnolda<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My\u0161lienka konverza\u010dn\u00e9ho robota Arnolda sa zrodila v roku 2017 na z\u00e1klade rozsiahleho v\u00fdskumu, v ktorom sme si predsavzali zisti\u0165, \u010do HR mana\u017e\u00e9rov a riadite\u013eov organiz\u00e1ci\u00ed najviac tr\u00e1pi. Z prieskumu \u010doskoro za\u010dala v\u00fdrazne vy\u010dnieva\u0165 oblas\u0165 zamestnaneck\u00fdch prieskumov, ktor\u00fa sme si z na\u0161ich profesijn\u00fdch \u017eivotov pam\u00e4tali ako nudn\u00fa, zlo\u017eit\u00fa a \u010dasto zbyto\u010dn\u00fa. Oblas\u0165 prieskumov medzi zamestnancami bola teda ide\u00e1lnou vo\u013ebou na nov\u00e9 n\u00e1pady a svie\u017ei, inovat\u00edvny pr\u00edstup.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Tradi\u010dn\u00e9 prieskumy maj\u00fa hne\u010f nieko\u013eko slab\u00fdch miest:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Pr\u00edli\u0161 ve\u013ea d\u00e1t:<\/b> Prieskumy sa \u010dasto sna\u017eia zozbiera\u0165 ve\u013ek\u00e9 mno\u017estvo d\u00e1t naraz, s\u00fa pr\u00edli\u0161 dlh\u00e9 a maj\u00fa glob\u00e1lne dan\u00fd (a teda nie pre v\u0161etky krajiny rovnako relevantn\u00fd) obsah. HR oddelenie navy\u0161e \u010dasto nem\u00e1 ani dostato\u010dn\u00fa flexibilitu vo v\u00fdbere \u010di \u00faprave obsahu dotazn\u00edka.<\/li>\n
  2. \u201ePomal\u00e9\u201d reporty:<\/b> V\u00fdsledky b\u00fdvaj\u00fa spracov\u00e1van\u00e9 externe a prich\u00e1dzaj\u00fa po dlhej dobe napospol vo forme jedinej \u0165a\u017ekop\u00e1dnej prezent\u00e1cie, ktor\u00fa nevidia z\u010faleka v\u0161etci \u013eudia, pre ktor\u00fdch by bola pr\u00ednosn\u00e1.<\/li>\n
  3. Anonymita:<\/b> Prieskumy b\u00fdvaj\u00fa naj\u010dastej\u0161ie \u00faplne anonymn\u00e9, a teda aj menej akcieschopn\u00e9. Preto im u\u017e ani zamestnanci ani mana\u017e\u00e9ri nevenuj\u00fa dostato\u010dn\u00fa pozornos\u0165, a nedotknut\u00e9 v\u00fdsledky sa roky kopia v \u0161ufl\u00edku HR oddelenia.<\/li>\n
  4. Dotazn\u00edky:<\/b> Aj samotn\u00e1 forma zaklik\u00e1vacieho dotazn\u00edka (niekedy dokonca len na kolene prelo\u017een\u00e9ho z jazyka centr\u00e1ly) je neosobn\u00e1 a nezauj\u00edmav\u00e1 a zamestnanci prieskumy vyp\u013a\u0148aj\u00fa (ak vyp\u013a\u0148aj\u00fa) len preto, \u017ee musia. N\u00e1vratnos\u0165 je n\u00edzka a prieskum teda v podstate nevypovedaj\u00faci.<\/li>\n<\/ol>\n

    To v\u0161etko sme chceli zmeni\u0165. Chceli sme vytvori\u0165 n\u00e1stroj, ktor\u00fd si zamestnanci ob\u013e\u00fabia a bud\u00fa ho ma\u0165 radi, preto\u017ee je \u0161it\u00fd na mieru pr\u00e1ve im.<\/b><\/p>\n

    Arnolda n\u011bkdy na\u0161i klienti p\u0159edstavuj\u00ed jako nov\u00e9ho kolegu<\/b> \u2013 robota, se kter\u00fdm se \u010das od \u010dasu zam\u011bstnanci potkaj\u00ed a prohod\u00ed p\u00e1r slov na ur\u010dit\u00e9 t\u00e9ma. Soust\u0159ed\u00ed se kr\u00e1tce a intenzivn\u011b na jedno t\u00e9ma<\/b> a nesna\u017e\u00ed se jich jednou nebo dvakr\u00e1t do roka nedokonale obs\u00e1hnout n\u011bkolik. Harmonogram konverzac\u00ed si m\u016f\u017ee ka\u017ed\u00e1 spole\u010dnost sama nastavit, ale nej\u010dast\u011bji Arnold konverzuje s lidmi jedenkr\u00e1t \u010di dvakr\u00e1t m\u011bs\u00ed\u010dn\u011b<\/b>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Reporting <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Obrovsk\u00fa zmenu oproti tradi\u010dn\u00fdm prieskumom predstavuje Arnoldov reporting. Arnold toti\u017e posiela z ka\u017edej t\u00e9my preh\u013eadn\u00fd, zrozumite\u013en\u00fd report, ktor\u00fd za svoj t\u00edm \u010di in\u00fa organiza\u010dn\u00fa jednotku dostane ka\u017ed\u00fd mana\u017e\u00e9r zvl\u00e1\u0161\u0165.<\/b> M\u00e1 teda v ruk\u00e1ch na mieru roben\u00fa sp\u00e4tn\u00fa v\u00e4zbu, ktor\u00fa m\u00f4\u017ee v podstate ihne\u010f pretavi\u0165 do akcie a pru\u017ene reagova\u0165 na potreby \u010di frustr\u00e1cie svojho t\u00edmu. Arnold ale nezab\u00fada ani na HR oddelenie \u010di naju\u017e\u0161ie vedenie organiz\u00e1cie<\/b>, ktor\u00e9 maj\u00fa in\u00fa informa\u010dn\u00fa potrebu, a ktor\u00fdm teda zasiela report s v\u00fdsledkami celej organiz\u00e1cie \u010di vy\u0161\u0161\u00edch organiza\u010dn\u00fdch jednotiek.<\/b> Reporty sa rozosielaj\u00fa ihne\u010f po zbere d\u00e1t, nie je potrebn\u00e9 na ne \u010daka\u0165.<\/p>\n

    Zapojen\u00edm v\u0161etk\u00fdch vy\u0161\u0161ie spom\u00ednan\u00fdch pilierov vznikol zmyslupln\u00fd n\u00e1stroj, ktor\u00fd m\u00e1 re\u00e1lny vplyv na dianie vo firme a ktor\u00fd nie je len nutn\u00fdm zlom \u010di od\u0161krtnutou \u00falohou v kalend\u00e1ri. Je n\u00e1strojom, ktor\u00fd si zachov\u00e1va agilitu, je mo\u017en\u00e9 ho \u00faplne prisp\u00f4sobi\u0165 potreb\u00e1m firmy (napr. vlastn\u00fdmi konverz\u00e1ciami), ale z\u00e1rove\u0148 poskytuje pokro\u010dil\u00fa funkcionalitu ako sofistikovan\u00fd reporting, spr\u00e1vu zamestnancov, t\u00e9m, \u0161ikovn\u00fd anonymn\u00fd m\u00f3d \u010di jazykov\u00e9 mut\u00e1cie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Ako teda Arnold funguje?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Arnold z\u00edskava \u0161trukt\u00farovan\u00fa sp\u00e4tn\u00fa v\u00e4zbu od zamestnancov prostredn\u00edctvom kr\u00e1tkych, ale pravideln\u00fdch konverz\u00e1ci\u00ed na ur\u010dit\u00fa t\u00e9mu. \u013dudia od Arnolda dost\u00e1vaj\u00fa pozv\u00e1nky na ka\u017ed\u00e9 zhov\u00e1ranie bu\u010f na e-mail alebo prostredn\u00edctvom sms spr\u00e1vy<\/b> a konverzuj\u00fa s n\u00edm vo webovom prehliada\u010di.<\/b> Reporty pre jednotliv\u00fdch t\u00edmov\u00fdch mana\u017e\u00e9rov a HR oddelenie vytv\u00e1ra Arnold, akon\u00e1hle za\u010dn\u00fa zamestnanci odpoveda\u0165. Potom len prieskum ukon\u010d\u00ed a fin\u00e1lne v\u00fdsledky s\u00fa ihne\u010f k dispoz\u00edcii.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    T\u00e9my konverz\u00e1ci\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Arnold m\u00e1 pripraven\u00fdch a v praxi otestovan\u00fdch cca 35 r\u00f4znych t\u00e9m, ktor\u00e9 m\u00f4\u017eete vo va\u0161ej organiz\u00e1cii okam\u017eite spusti\u0165. N\u00e1jdete medzi nimi napr\u00edklad Spokojnos\u0165, Kon\u0161trukt\u00edvnu sp\u00e4tn\u00fa v\u00e4zbu, Auton\u00f3miu, Pr\u00e1cu z domu, Pracovn\u00e9 prostredie, a mnoho \u010fal\u0161\u00edch.<\/p>\n

    Jednotliv\u00e9 t\u00e9my s\u00fa nap\u00edsan\u00e9 tak, aby netrvali dlh\u0161ie ako 5 min\u00fat a aby ich zamestnancov bavilo vypl\u0148ova\u0165. S\u00fa p\u00edsan\u00e9 naozaj ako prirodzen\u00e1 konverz\u00e1cia \u2013 Arnold sa p\u00fdta na r\u00f4zne ot\u00e1zky \u013eudsky, priate\u013esky a zrozumite\u013ene<\/b>, a z\u00e1rove\u0148 na odpovede zamestnancov reaguje<\/b> \u2013 \u010di u\u017e jednoduch\u00fdm po\u010fakovan\u00edm alebo napr\u00edklad t\u00fdm, \u017ee vetv\u00ed konverz\u00e1ciu na z\u00e1klade predch\u00e1dzaj\u00facich odpoved\u00ed \u2013 ka\u017ed\u00fd jeden zamestnanec m\u00e1 teda vlastn\u00fa konverz\u00e1ciu<\/b> na z\u00e1klade toho, ako v danej situ\u00e1cii odpovedal. Ot\u00e1zky s\u00fa r\u00f4zne \u2013 so \u0161k\u00e1lovate\u013en\u00fdmi odpove\u010fami, s priestorom na dovysvetlenie, koment\u00e1r, a d\u00e1vaj\u00fa teda dostatok priestoru sa na dan\u00fa t\u00e9mu otvorene vyjadri\u0165.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Vlastn\u00e1 konverz\u00e1cia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Arnold obsahuje modul<\/b>, v ktorom si v grafickom editore m\u00f4\u017eete bu\u010f upravi\u0165<\/b> existuj\u00facu konverz\u00e1ciu priamo na mieru Va\u0161ej organiz\u00e1cii (tu m\u00e1me na mysli napr. upravi\u0165 vykanie, tykanie, prida\u0165 ot\u00e1zku, prida\u0165 mo\u017enosti odpoved\u00ed a pod.) alebo nap\u00edsa\u0165 vlastn\u00fa konverz\u00e1ciu \u00faplne pod\u013ea seba.<\/b> M\u00f4\u017eete tak napr. informova\u0165 zamestnancov o novom procese alebo situ\u00e1cii v organiz\u00e1cii alebo rie\u0161i\u0165 \u0161pecifick\u00e9 t\u00e9my ako bezpe\u010dnos\u0165 pr\u00e1ce na pracovisku. S tvorbou konverz\u00e1cie v\u00e1m spo\u010diatku radi pom\u00f4\u017eu Arnoldovi kolegovia z oddelenia Customer Success.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \u0160ikovn\u00fd anonymn\u00fd m\u00f3d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Jedna z vec\u00ed, ktor\u00e1 v\u00fdrazne zvy\u0161uje relevanciu Arnoldov\u00fdch v\u00fdstupov, je \u0161ikovn\u00fd anonymn\u00fd m\u00f3d. V predvolenom nastaven\u00ed si toti\u017e ka\u017ed\u00fd pou\u017e\u00edvate\u013e m\u00f4\u017ee s\u00e1m zvoli\u0165, \u010di odpoved\u00e1 anonymne alebo pod svoj\u00edm menom.<\/b> M\u00f4\u017eu sa teda pod svoje n\u00e1zory a presved\u010denia podp\u00edsa\u0165, ale prepnutie do anonymn\u00e9ho m\u00f3du ich chr\u00e1ni, ak sa chc\u00fa z nejak\u00e9ho d\u00f4vodu zveri\u0165 anonymne.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Report po ka\u017edom prieskume<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Ka\u017ed\u00fd prieskum sa naj\u010dastej\u0161ie po t\u00fd\u017edni uzavrie a Arnold na z\u00e1klade zozbieran\u00fdch d\u00e1t od zamestnancov vytvor\u00ed individu\u00e1lny report pre ka\u017ed\u00e9ho t\u00edmov\u00e9ho ved\u00faceho zvl\u00e1\u0161\u0165 pod\u013ea organiza\u010dnej jednotky, ktor\u00fa vedie.<\/b> Mana\u017e\u00e9ri teda vidia svoju \u010das\u0165 organiza\u010dnej \u0161trukt\u00fary (pokia\u013e ved\u00fa t\u00edmov nieko\u013eko, vidia ich v\u0161etky), vedenie ju vid\u00ed cel\u00fa a v podstate okam\u017eite m\u00f4\u017ee odhali\u0165 problematick\u00e9 oblasti a za\u010da\u0165 pom\u00e1ha\u0165 tam, kde je to potrebn\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Zdie\u013ea\u0165 \u010dl\u00e1nok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Podobn\u00e9 \u010dl\u00e1nky<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVysk\u00fa\u0161a\u0165 zdarma<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Z\u00e1kladn\u00e9 predstavenie a funkcie Arnolda My\u0161lienka konverza\u010dn\u00e9ho robota Arnolda sa zrodila v roku 2017 na z\u00e1klade rozsiahleho v\u00fdskumu, v ktorom sme si predsavzali zisti\u0165, \u010do HR mana\u017e\u00e9rov a riadite\u013eov organiz\u00e1ci\u00ed najviac tr\u00e1pi. Z prieskumu \u010doskoro za\u010dala v\u00fdrazne vy\u010dnieva\u0165 oblas\u0165 zamestnaneck\u00fdch prieskumov, ktor\u00fa sme si z na\u0161ich profesijn\u00fdch \u017eivotov pam\u00e4tali ako nudn\u00fa, zlo\u017eit\u00fa a \u010dasto zbyto\u010dn\u00fa. […]<\/p>\n","protected":false},"author":2,"featured_media":7254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-8246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zamestnanecke-pruzkumy-sk"],"yoast_head":"\nZ\u00e1kladn\u00e9 predstavenie a funkcie Arnolda - Arnold Robot<\/title>\n<meta name=\"description\" content=\"Z\u00e1kladn\u00e9 predstavenie a funkcie Arnolda My\u0161lienka konverza\u010dn\u00e9ho robota Arnolda sa zrodila v roku 2017 na z\u00e1klade rozsiahleho v\u00fdskumu, v ktorom sme si\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arnold-robot.com\/sk\/blog\/zamestnanecke-pruzkumy-sk\/zakladne-predstavenie-a-funkcie-arnolda\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Z\u00e1kladn\u00e9 predstavenie a funkcie Arnolda - 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