Arnold is a tool for conducting employee surveys using a conversation robot
To use Arnold you will need an
PC with internet access
Functional email address
Browser (recommended: Chrome)
Internet access (PC, tablet or mobile phone with browser)
Own email address or telephone number (for receiving SMS)
Although in most cases Arnold works immediately, we recommend that you take a few steps before sending it out:
Reporting a project to the IT department
Arnold will send employees emails (conversation invitations) from email@example.com
In order for the IT department not to evaluate these emails as SPAM, it is advisable to notify them in advance, or request the inclusion of the address firstname.lastname@example.org on the so-called white-list (list of trusted addresses). Recommended question:
☑ Please include the address email@example.com on the whitelist mail server.
It’s also a good idea to find out if the IT department is blocking a service that sends Arnold’s emails. Recommended question:
☑ Does IT block emails from SparkPost?
☑ If so, can the lock be switched off?
Arnold uses a technology called WebSocket. In exceptional cases, this technology is blocked by the IT department. Try opening the test page and talking to Arnold for 1 minute. If the conversation “freezes”, it is necessary to contact IT – recommended question:
☑ We need to configure the proxy server so that it does not block the WebSocket.
Verification after the first distribution
After the first distribution, we recommend finding out from several employees whether they received an invitation from Arnoldand it was possible to talk nicely with Arnold.
We are here for you at firstname.lastname@example.org