ARNOLD IT CHECK-LIST
Basics
Preparation
Although in most cases Arnold works immediately, we recommend that you take a few steps before sending it out:
☑ Please include the address arnold@arnold-robot.eu on the whitelist mail server.
☑ Does IT block emails from SparkPost?
☑ If so, can the lock be switched off?
Pre-launch testing
Arnold uses a technology called WebSocket. In exceptional cases, this technology is blocked by the IT department. Try opening the test page and talking to Arnold for 1 minute. If the conversation “freezes”, it is necessary to contact IT – recommended question:
☑ We need to configure the proxy server so that it does not block the WebSocket.
Support
We are here for you at help.me@arnold-robot.eu