Arnold is a tool for conducting employee surveys using a conversation robot
To use Arnold you will need an
Admin
PC with internet access
Functional email address
Browser (recommended: Chrome)
Users
Internet access (PC, tablet or mobile phone with browser)
Own email address or telephone number (for receiving SMS)
Although in most cases Arnold works immediately, we recommend that you take a few steps before sending it out:
Reporting a project to the IT department
Arnold will send emails (conversation invitations) from arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com and arnold@arnold-robot.com, SMS from +420 736 352 420 or Arnold
In order for the IT department not to evaluate these emails as SPAM, it is advisable to notify them in advance, or request the inclusion of the addresses arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com and arnold@arnold-robot.com on the so-called white-list (list of trusted addresses). Recommended question:
☑ Please include the address arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com and arnold@arnold-robot.com and IP addresses 147.253.221.180 and 153.92.242.16 on the whitelist mail server.
It’s also a good idea to find out if the IT department is blocking a service that sends Arnold’s emails. Recommended question:
☑ Does IT block emails from SparkPost/Brevo?
☑ If so, can the lock be switched off?
Pre-launch testing
Arnold uses a technology called WebSocket. In exceptional cases, this technology is blocked by the IT department. Try opening the test page and talking to Arnold for 1 minute. If the conversation “freezes”, it is necessary to contact IT – recommended question:
☑ We need to configure the proxy server so that it does not block the WebSocket.
Verification after the first distribution
After the first distribution, we recommend finding out from several employees whether they received an invitation from Arnoldand it was possible to talk nicely with Arnold.
