Robot Arnold (hereafter referred to as “Arnold”) is an employee survey tool delivering employee surveys via a conversation chatbot.
Arnold is being developed by LMC s.r.o., headquartered in Prague, Czech Republic, Business ID number 26441381 (hereafter referred to as “LMC”). Arnold operates in a private cloud and offers Software as a Service to customers. LMC as an Application Service Provider (ASP) ensures continuous operation.
The above-described roles must (or potentially may) have access to a part of/complete user data. Indicative numbers of the staff may help depict the size of support with inevitable access to personal data.
User data can be accessed only by a restricted group of authorized staff. As far as sensitive data is concerned, security measures always include a full track of operations and activities associated with the operator’s identity.
Arnold code runs in docker containers as a React application built-up on the top of hardened Linux operating systems.
All components run virtualized (OpenStack) on a private cloud solution due to high-availability and fast disaster recovery options.
Data are kept in the PostgreSQL databases.
Data are continuously synchronized and mirrored to multiple locations; backup is also made on a regular basis.
Backup takes place according to a defined plan (retention is implicitly set for 14 days):
Multi-level backup system is used:
All the main principles, measures, and technical solutions used to safely develop and operate Arnold and protect personal user data are listed on this page:
Upon request, we provide our business partners with a detailed description of LMC security measures in the format defined by the ISO/IEC 27001.
This level of provision of security information to third parties is final (no further security info, like Test Reports, Internal Security Guidelines etc. are provided outside LMC).
General Terms and Conditions
Robot Arnold Product Terms and Conditions
Personal Data Protection
List of Suppliers/other Processors
In most cases, Arnold works very smoothly at first attempt. Still, we recommend you take several steps before your first survey:
As a matter of principle, we do not provide other materials or greater detail of our security measures.
This document was updated on July 18, 2022. In case of any questions, contact the LMC Data Protection Officer at firstname.lastname@example.org