IT recommendations

Basic information

Arnold is a tool for conducting employee surveys using a conversational robot.
To use Arnold you will need:
- Administrator
  - Internet access via PC
  - A working email address
  - Browser (recommended: Chrome)
- Users
  - Internet access (PC, tablet, mobile phone with browser)
  - Own email address or phone number (to receive SMS)

Preparing

Although Arnold works instantly in most cases, we recommend taking a few steps before sending:

Reporting the project to the IT department
- Arnold will send out emails (invitations for conversations) to employees from arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com, arnold@arnold-robot.com and SMS from Arnold or +420 736 352 420
- In order to avoid the IT department evaluating these emails as SPAM, it is advisable to notify them in advance or request that arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com, arnold@arnold-robot.com be white-listed.
  Suggested query:
  Please put arnold@survey.arnold-robot.com, arnold@guide.arnold-robot.com, arnold@content.arnold-robot.com, arnold@arnold-robot.com (IP address 147.253.221.180) on the mail server’s whitelist.
- It is also advisable to find out if the IT department is blocking the service that sends out Arnold’s emails.
  Suggested query:
  Is IT blocking emails from SparkPost?
  If so, can the blocking be turned off?
Pre-launch testing
- Arnold uses a technology called WebSocket. In exceptional cases, this technology is blocked by the IT department. Try opening the test page and talking to Arnold for 1 minute. If the conversation “freezes”, you need to contact IT.
  Suggested query:
  We need to configure the proxy server to not block WebSocket.
Verification after first send
- After the first mailing, we recommend checking with a few employees to see if they received the invitation from Arnold and had a nice conversation with Arnold.

Support

We can be reached at help.me@arnold-robot.com