IT recommendations

Basic information

• Arnold is a tool for conducting employee surveys using a conversational robot.
• To use Arnold you will need:
  • Administrator
    • Internet access via PC
    • A working email address
    • Browser (recommended: Chrome)
  • Users
    • Internet access (PC, tablet, mobile phone with browser)
    • Own email address or phone number (to receive SMS)

Preparing

Although Arnold works instantly in most cases, we recommend taking a few steps before sending:

• Reporting the project to the IT department
  • Arnold will send out emails (invitations for conversations) to employees from arnold@arnold-robot.com and SMS from +420 736 352 420
  • In order to avoid the IT department evaluating these emails as SPAM, it is advisable to notify them in advance or request that arnold@arnold-robot.com be white-listed.

    Suggested query:
    Please put arnold@arnold-robot.eu (IP address 147.253.221.180) on the mail server’s whitelist.

  • It is also advisable to find out if the IT department is blocking the service that sends out Arnold’s emails.

    Suggested query:
    Is IT blocking emails from SparkPost?
    If so, can the blocking be turned off?

• Pre-launch testing
  • Arnold uses a technology called WebSocket. In exceptional cases, this technology is blocked by the IT department. Try opening the test page and talking to Arnold for 1 minute. If the conversation “freezes”, you need to contact IT.

    Suggested query:
    We need to configure the proxy server to not block WebSocket.

• Verification after first send
  • After the first mailing, we recommend checking with a few employees to see if they received the invitation from Arnold and had a nice conversation with Arnold.

Support

We can be reached at help.me@arnold-robot.eu